AFTERSALES SUPPORT

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After an experience of over 20 years, we have understood that the presence at the customer is the best solution. Our technical support staff are well trained and ready to come directly to see the problem.

At Simeteck we make sure that the customer minimizes the interruptions of the packaging line due to spare parts and parts subject to wear.

Our machines have the possibility of being connected to remote assistance which will be the first step in solving problems.

Through a remote connection we are able to perform preventative and predictive maintenance.

Our operators can offer targeted online or face-to-face training for the best running of our machines.

The questions that customers ask us are:

If I buy a machine with Simeteck, who carries out commissioning, maintenance, assistance and spare parts? Easy: Simeteck and his staff.

Is it possible to organize a technical intervention to improve the production of the machines? Of course, our technicians are available to intervene for any request.